General association with cultural factors: Attitudes toward authorities
Recommendations:
Recommendation 1.A for implementation related to different levels of citizens’ trust
Try to establish (e.g., from feedback, research carried out by local authorities, research organizations, or the media) whether there are substantially large groups in the community that have different levels of trust in authorities. In case of a disaster, communities with a medium level of trust are likely to follow instructions.Communities with very high or very low levels of trust are less likely to follow instructions. Develop guidelines and procedures for disaster practitioners which take these different reactions by citizens into account.
Related cultural factors: Attitudes toward authorities
- Deliverable 4.2: Report on “risk cultures” in the context of disasters - CARISMAND
- pdf, 1.8 MB
Recommendation 1.B for implementation related to different levels of citizens’ trust
Manage the trust levels of the different cultural groups prior to disaster.If trust levels are low, implement educational measures for preparedness. High trust levels may result in a failure to take precautionary measures; in such cases, specify outcomes that are not the responsibility of the authorities but require citizens’ actions.
Related cultural factors: Attitudes toward authorities
- Deliverable 4.2: Report on “risk cultures” in the context of disasters - CARISMAND
- pdf, 1.8 MB
Recommendation 1.C for implementation related to different levels of citizens’ trust
Make use of high levels of trust that migrants or expatriates (who are settled and strongly identify themselves with their new home) put in authorities by identifying such persons and encouraging them to help as informal liaison persons who can mediate between citizens and disaster managers.
Related cultural factors: Attitudes toward authorities, Ethnicity
- Deliverable 5.6: Report on citizens’ reactions and opinions: Citizen Summit 4 (Germany) - CARISMAND
- pdf, 2 MB
Recommendation 2.A for implementation related to media cooperation
The way in which the media report on disasters can have a powerful effect on the trust that citizens have in authorities. To improve citizens’ trust, make sure to investigate the causes of a disaster and present your actions during the disaster truthfully and openly and inform the media in a timely manner.
Related cultural factors: Attitudes toward authorities, Attitudes toward the media
- Deliverable 7.3: Report on cultural factors and citizen empowerment - CARISMAND
- pdf, 2.4 MB
- Deliverable 8.1: Report on risk communication models and best-practices in disaster management - CARISMAND
- pdf, 2.5 MB
Recommendation 2.B for implementation related to media cooperation
Create and upkeep trustworthy social media profiles for information dissemination, so that target groups know where to search for adequate information in times of disaster.
Related cultural factors: Communication, Attitudes toward the media
Recommendation 2.C for implementation related to media cooperation
Promote citizens’ trust in emergency services by making their training efforts more public, e.g. through promoting emergency drills via traditional and social media.
Related cultural factors: Attitudes toward authorities
- Deliverable 5.5: Report on citizens’ reactions and opinions: Citizen Summit 3 (Italy) - CARISMAND
- pdf, 1.8 MB
- Deliverable 5.6: Report on citizens’ reactions and opinions: Citizen Summit 4 (Germany) - CARISMAND
- pdf, 2 MB
Recommendation 2.D for implementation related to media cooperation
To improve citizens’ trust through instilling collective identification and pride, increase the “visibility” of disaster authorities, e.g., through media coverage of disaster scenario exercises or successful participation in disaster situations abroad.
Related cultural factors: Attitudes toward authorities
- Deliverable 5.5: Report on citizens’ reactions and opinions: Citizen Summit 3 (Italy) - CARISMAND
- pdf, 1.8 MB
- Deliverable 5.6: Report on citizens’ reactions and opinions: Citizen Summit 4 (Germany) - CARISMAND
- pdf, 2 MB
Recommendation 2.E for implementation related to media cooperation
Use social media to regain citizens’ trust by taking up the role of a trustworthy information provider, at times where both private and public media channels are increasingly distrusted.
Related cultural factors: Attitudes toward authorities
- Deliverable 5.5: Report on citizens’ reactions and opinions: Citizen Summit 3 (Italy) - CARISMAND
- pdf, 1.8 MB
- Deliverable 5.6: Report on citizens’ reactions and opinions: Citizen Summit 4 (Germany) - CARISMAND
- pdf, 2 MB
Other recommendations for implementation to improve citizens’ trust - Recommendation 3.A
To improve trust in authorities, information materials and practical disasters / emergency exercises should highlight the fact that disaster practitioners do not only provide physical but also emotional help.
Related cultural factors: Attitudes toward authorities
- Deliverable 5.5: Report on citizens’ reactions and opinions: Citizen Summit 3 (Italy) - CARISMAND
- pdf, 1.8 MB
- Deliverable 5.6: Report on citizens’ reactions and opinions: Citizen Summit 4 (Germany) - CARISMAND
- pdf, 2 MB
Other recommendations for implementation to improve citizens’ trust - Recommendation 3.B
Whilst there is extensive knowledge about citizens’ trust in different authorities during the disaster response and recovery phase, there is still little known about the role of trust in the disaster preparedness phase, which should be investigated further in cooperation between practitioners and researchers.
Related cultural factors: Attitudes toward authorities
- Deliverable 5.11: Report on Stakeholder Assembly 2 (Italy) - CARISMAND
- pdf, 2.5 MB
Further reading:
Button, G. (2010). Disaster Culture. Walnut Creek, CA: Left Coast Press, Inc.
Federal Emergency Management Agency (2011, December). A Whole Community Approach to Emergency Management: Principles, Themes, and Pathways for Action [Press release]. Retrieved from https://www.fema.gov/media-library-data/20130726-1813-25045-0649/whole_community_dec2011__2_.pdf
Figueroa, P. M. (2013). Risk communication surrounding the Fukushima nuclear disaster: an anthropological approach. Asia Europe Journal, 11(1).
Gierlach, E., Belsher, B. E., & Beutler, L. E. (2010). Cross‐cultural differences in risk perceptions of disasters. Risk analysis, 30(10).
Grothmann, T., & Reusswig, F. (2006). People at risk of flooding: Why some residents take precautionary action while others do not. Natural Hazards, 38(1–2).
Gultom, D. I. (2016). Community-based disaster communication: how does it become trustworthy? Disaster Prevention and Management: An International Journal, 25(4), doi: 10.1108/DPM-02-2016-0026.
Lee, J. E., & Lemyre, L. (2009). A social‐cognitive perspective of terrorism risk perception and individual response in Canada. Risk analysis, 29(9).
Paton, D. (2008). Risk communication and natural hazard mitigation: How trust influences its effectiveness. International Journal of Global Environmental Issues, 8(1–2).
Penney, M. (n.d.) Nuclear Power and Shifts in Japanese Public Opinion. The Asia-Pacific Journal. Retrieved 05/05/2017, from http://apjjf.org/-Matthew-Penney/4707/article.html
Rød, S. K., Botan, C., & Holen, A. (2012). Risk communication and the willingness to follow evacuation instructions in a natural disaster. Health, Risk & Society, 14(1), doi: 10.1080/13698575.2011.641522.
Samaddar, S., Misra, B. A., &Tatano, H. (2012, 14-17 Oct. 2012). Flood risk awareness and preparedness: The role of trust in information sources. Paper presented at the 2012 IEEE International Conference on Systems, Man, and Cybernetics (SMC).
Stern, P. C., Dietz, T., Abel, T. D., Guagnano, G. A., & Kalof, L. (1999). A value-belief-norm theory of support for social movements: The case of environmentalism. Human ecology review, 6(2).
Terpstra, T. (2010). Flood preparedness: Thoughts, feelings and intentions of the Dutch public. Doctoral thesis, University of Twente.
Viklund, M. J. (2003). Trust and risk perception in western Europe: A cross‐national study. Risk analysis, 23(4).
Wachinger, G., Renn, O., Begg, C., & Kuhlicke, C. (2013). The risk perception paradox – implications for governance and communication of natural hazards. Risk analysis, 33(6).
Whitfield, S. C., Rosa, E. A., Dan, A., & Dietz, T. (2009). The future of nuclear power: Value orientations and risk perception. Risk Analysis, 29(3).
http://www.govtech.com/em/training/Technology-Increasing-Role-Emergency-Management.html