General association with cultural factors: Norms/values, Customs/traditions/rituals, Worldviews, Individual/collective memory, Local knowledge, Languages, Livelihoods, Ethnicity, Educational system
Recommendations:
Recommendation 1.A for implementation related to specific communication styles for specific ethnical groups
Adapt communication styles to specific ethnical groups, for example:
A.1. African population groups:
- Expect open and honest communication;
- Are acutely sensitive towards mistreatment and inconsideration;
- Are less forthcoming in seeking help outside their community;
- Disaster practitioners should take into consideration the importance that faith, religion and religious organisations play within the community, and the psycho-social strength derived from it;
- Culturally appropriate training should be provided through the use of community-based organisations;
- Support mechanisms offered by religious organisations should be used;
- The informal support networks established between extended family members, neighbours, co-workers, church members etc. should be used.
A.2. Arab-American and Arab-European population groups:
- Use less personal space and physical closeness to interlocutors (unless of different gender);
- Foster affiliative behaviour and discourse, cordial and no-hurried relations;
- Communications with victims need to adapt to mood, comfort level, setting, pressures and influences surrounding them;
- Use word pictures and imagery;
- Use of metaphors, proverbs, sayings, symbolic and poetic language is appreciated in traditional, conservative environments;
- Respect for figures of accepted authority, the elderly and the wise;
- Respect social status and social divisions.
A.3. Asian-Indian population groups:
- Provide cultural immersion training before actual interventions;
- Communication through family representatives is preferred;
- Non–verbal communication, especially through eyes and face, is an important characteristic (what words fail to convey is told through gestures and body movements);
- Physical touching is not so common;
- When gesturing, make sure to use palms facing down as palms facing up are considered disrespectful;
- Avoid giving and receiving objects with left hand (used for cleaning body parts);
- Not looking at the addressee is a sign of respect;
- Amulets must not to be removed.
A.4. Chinese-American and Chinese-European population groups:
- Communicate with the help of acknowledged figures of authority within the community;
- Focus messages on community resilience and wellbeing;
- Use a restrained tone and talking style;
- Use task-orientated communication.
These are only very broadly defined groups. Identify more specific ethnic groups in your local area and develop, by integrating volunteers from these groups, specific guidelines for communication which are adapted to these groups’ specific cultural understandings.
Related cultural factors: Ethnicity
- Deliverable 5.12: Report on Stakeholder Assembly 3 (Portugal) - CARISMAND
- pdf, 1.8 MB
- Deliverable 8.1: Report on risk communication models and best-practices in disaster management - CARISMAND
- pdf, 2.5 MB
Recommendation 1.B for implementation related to specific communication styles for specific ethnical groups
Adapting communication styles is not only essential when communicating with different ethnic groups in your home country, but also when deployed for disaster aid in a foreign country. Learn about, practice and drill these skills in advance, i.e., before a deployment abroad. Involve volunteers from different ethnic backgrounds in these drills to ensure that specific needs are well understood and addressed.
Related cultural factors: Ethnicity
- Deliverable 5.12: Report on Stakeholder Assembly 3 (Portugal) - CARISMAND
- pdf, 1.8 MB
Other recommendations for implementation related to ethnicities - Recommendation 2.A
To ensure social peace and respect of the social identity of disaster victims, include in recovery plans detailed instructions for practitioners and volunteers regarding different basic life requirements of different ethnic groups, e.g., catering, personal hygiene, clothing, medical care, social organisation, treatment of the dead.
Related cultural factors: Ethnicity
- Deliverable 2.2: Reports on systems and processes in disaster management - CARISMAND
- pdf, 9.2 MB
- Deliverable 5.12: Report on Stakeholder Assembly 3 (Portugal) - CARISMAND
- pdf, 1.8 MB
Other recommendations for implementation related to ethnicities - Recommendation 2.B
Understanding the role of local identities in the development of discord and violence is an important factor for the prevention of many man-made disasters, e.g., through early detection of radicalisation. Tendencies like increasing marginalisation or ethnic tensions, which may arise in disaster recovery camps or areas that have been struck by a disaster, should be monitored.
Related cultural factors: Ethnicity, Social control
- Deliverable 5.12: Report on Stakeholder Assembly 3 (Portugal) - CARISMAND
- pdf, 1.8 MB
- Deliverable 7.3: Report on cultural factors and citizen empowerment - CARISMAND
- pdf, 2.4 MB
Further reading:
A. J. Marsella, J. L. Johnson, & P. Watson, Ethnocultural Perspectives on Disaster and Trauma, Hawaii: Praeger, 2008.
Gaillard, J.-C., Clare, E., Ocean, V., Azhari, Dedi, Denain, J. C., Efendi, Y., Grancher, D., Liamzon, C. C., Sari, D. R. & Setiwan, R. (2008). Ethnic groups’ response to the 26 December 2004 eruption and tsunami in Aceh, Indonesia Natural Hazards(47), 17-38; McAdoo, B. G., Dengler, L., Eeri, M., Prasetya, G., & Titov, V. (2006). Smong: how an oral history saved thousands on Indonesia’s Simeulue Island Earthquake Spectra(22).
Hansen A, Bi L, Saniotis A, Nitschke M. Vulnerability to extreme heat and climate change: is ethnicity a factor? Glob Health Action. 2Attitudes towards the media Jul 29;6:21364.
Scott, J. C. (2007). Concept paper: Importance of cultural competency in disaster management. Commissioned “concept paper” for the November 2007 Consensus Building Meeting for the Cultural Competence for Disaster Preparedness and Crisis Response (CCDPCR) project.
Solis, G. Y., Hightower, H. C., & Kawaguchi, J. (1997) Guidelines on cultural diversity and disaster management for emergency preparedness in Canada. The Disaster Preparedness Resources Centre and The University of British Columbia.
UN-Habitat. (2007). Enhancing Urban Safety and Security. Global Report on Human Settlements 2007. London: UN-Habitat.